Thanks to @Nurturegirl for listening, inspiration and prodding to write this up.
Writing procedures for a preferably lean management system is like writing lean code, only it is not to instruct computers. Procedures instruct people, or better help them to follow a defined, proven process to achieve some of the purposes of the organization more efficiently. Of course, people can do so much more than computers, they can improve instructions and reject faulty ones, where a computer would just bug out.
Continue reading "Purpose, Principles, Process ... Progress" »
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