People follow instructions, mostly. Processors follow instructions, mostly.
A major difference: people may misunderstand at times but most aim to get it why we are in business; why we are doing things this way around here. Processors are just robot followers occasionally plagued by buggy code and exploits. They never ask why or improve on their own.
Overall, shared values, purpose, and intention with the open space for co-creative expression at the workplace makes a people based system more resilient and fault-tolerant, especially for complex processes such as for innovation. The eternal urge to understand why we work this way also happens to be a factor that pulls in an overdue upgrade for the corporate OS.